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KennnD's avatar
KennnD
New member | Level 2
4 years ago
Solved

Couldn't Disable Backup Error Message.

Hello, I have been attempting to disable backup from my Macbook to my work Dropbox, and I keep getting the 'Couldn't Disable Backup' error message. I have paused syncing, and still not luck. Can ...
Computer Backup
desktop
Dropbox Backup
Setting up the apps
  • Megan's avatar
    Megan
    3 years ago

    Hi LukeAI, I hope you're doing well! 

     

    In the screenshot you provided, it seems that syncing is paused on the app at the moment. Have you tried to resume syncing, and then try to disable the backup? 

     

    Let me know more!

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey Keith, before taking any further actions, do you mind sending me a screenshot of what you see here?

Keith64's avatar
Keith64
Explorer | Level 3
3 years ago

I must point out that, before your screenshot request I logged off Dropbox and when I logged back in I was able to specify where I wanted the folder, so that's now OK, BUT...

 

I still can't manage backups.  

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Thanks for the additional info, Keith.

     

    Would you mind restarting your computer, to see if that helps?

    • Keith64's avatar
      Keith64
      Explorer | Level 3
      3 years ago

      A restart makes no difference, Manage Backups still shows PC paused and backup can't be disabled.

      • Hannah's avatar
        Hannah
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Hmm, yes, uninstalling and reinstalling the app wouldn't help in this case, indeed.

         

        Can you try to disable it by clicking on the three dots next to the backup here, on our website?

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