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KennnD's avatar
KennnD
New member | Level 2
4 years ago
Solved

Couldn't Disable Backup Error Message.

Hello, I have been attempting to disable backup from my Macbook to my work Dropbox, and I keep getting the 'Couldn't Disable Backup' error message. I have paused syncing, and still not luck. Can ...
Computer Backup
desktop
Dropbox Backup
Setting up the apps
  • Megan's avatar
    Megan
    3 years ago

    Hi LukeAI, I hope you're doing well! 

     

    In the screenshot you provided, it seems that syncing is paused on the app at the moment. Have you tried to resume syncing, and then try to disable the backup? 

     

    Let me know more!

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Thanks for the info, could you attach screenshots showing the steps you're taking to delete the backup from the site, and then showing the error message you're getting?

Keith64's avatar
Keith64
Explorer | Level 3
3 years ago

Here they are, Jay:

 

(So sorry they are in reverse order)

 

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Thanks for the info, in order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile?

  • Keith64's avatar
    Keith64
    Explorer | Level 3
    3 years ago

    Yes, presumably you have access to it

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi again, Keith!

     

    We do have your address and I've just reached out to you, so please make sure to get back to me, whenever you can.

     

    Thanks!

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