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demonhawk's avatar
demonhawk
Helpful | Level 6
9 years ago
Solved

Desktop app crashes in Windows 10 64-bit

My dropbox crashes everytime i click to add my private account into my dropbox. Unistall/reinstall did not solve the problem.
desktop
Setting up the apps
windows
  • demonhawk's avatar
    demonhawk
    9 years ago

    Well, i don't know what u guys did, but it now works! i don't know why or what did the trick, because i did not change anything (?) but that's fine for me now :)

demonhawk's avatar
demonhawk
Helpful | Level 6
9 years ago

i followed every step exactly (though i didn't find any folders in the registry) but the problem still exists :-( as soon as i want to connect my two dropboxes the app crashes. one alone works fine

Jane's avatar
Jane
Icon for Dropbox Staff rankDropbox Staff
9 years ago

Hey demonhawk, 

 

Thanks for getting back in touch!
 
Hmmm... Because you mention that the application is crashing (even after a fresh re-installation), I'll need to check your device configuration and go through some more steps with you on our official support channel. If it's not too much trouble for you, please raise a ticket with our team sending in any details surrounding the case, such a screenshot of what you're seeing that would help us determine the cause, and let me know a ticket ID here once you have done so, so that I look it up on my end. 
 
Thanks in advance, will be awaiting your reply!
  
Warm regards, 
JaneA 
  • demonhawk's avatar
    demonhawk
    Helpful | Level 6
    9 years ago

    Okay, the ticket is up

    • Jane's avatar
      Jane
      Icon for Dropbox Staff rankDropbox Staff
      9 years ago

      Hey demonhawk, 

       

      I appreciate your prompt reply!

       

      Would you mind sharing a ticket ID in your reply, so that I make sure someone gets on it as soon as possible? 

       

      Thanks for your ongoing cooperation on the matter, 

      JaneA

       

       

      • demonhawk's avatar
        demonhawk
        Helpful | Level 6
        9 years ago

        Well, i don't know what u guys did, but it now works! i don't know why or what did the trick, because i did not change anything (?) but that's fine for me now :)

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