Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

charlie22's avatar
charlie22
New member | Level 2
2 months ago
Solved

Desktop app opens Finder; usual remedies not working

I'm on a Mac Apple M2 Pro running Sequoia 15.6.1. I used to have a Dropbox icon in my menu bar from which I could access my files and see notifications. Now when I launch the app, it opens in a finde...
desktop
Mac
  • charlie22's avatar
    charlie22
    2 months ago

    This was resolved through a help chat. I needed to remove menu items from my menu bar until I could see the Dropbox menu icon. I then moved the icon to the right so it's more likely to stay visible.

JLeonardATL's avatar
JLeonardATL
New member | Level 2
2 months ago

Hello! I have a new MacBook Air M2, 2022 running Tahoe 26.0.1 (just installed).  I downloaded Dropbox app but am having the same problems as the OP:  Dropbox "app" only opens Finder and there is no icon in the menu bar.  I do not have many items in the menu, so there is plenty of room for another icon.  However,  Dropbox won't open an "app" nor show in the menu bar, so there are no preferences or settings.  Please help?  Thanks much.

JLeonardATL's avatar
JLeonardATL
New member | Level 2
2 months ago

**I have installed/re-installed Dropbox app and restarted computer, but still no app and nothing in menu bar. 

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 months ago

    I see, thanks for the update JLeonardATL - in that case, can you try an advanced reinstall and let us know how it goes?

    If the issue persists, please send us a screenshot to see what you get on your end. 

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!

Recent Discussions