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IPI's avatar
IPI
Helpful | Level 6
7 years ago
Solved

Desktop application is blank when opened

I have a Dell Insperon 17 running Windows 10 When I open Dropbox from the start menu, I just get a blank dialogue box.  I cannot open by clicking the icon on the task bar. The sync is working corre...
desktop
Setting up the apps
windows
  • IPI's avatar
    IPI
    6 years ago

    My issue is resovled.  I was on Windows 10 version 1809.  When I updated to 1903 (I am now on 1909) it worked.  I thought auto update would have handled the new version install but it did not.

    I did have an issue with PowerPoint crashing after the update.  I had to uninstall a program I use to use my iPad as a second screen (Duet) and then redo the update.  They all get a long now.

    Regards, Ed

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
7 years ago

Thanks for your swift response Ed!

Maybe you'll need to perform a clean, advanced re-install at this point. 

That being said, do you, by any chance, have any pending updates for your computer's OS? 

While you're at it, could you check if your graphic drivers are also up to date?

Keep me posted on your findings and we'll take it from there!

IPI's avatar
IPI
Helpful | Level 6
7 years ago

Hi Walter

It is still not working.

There are no outstanding updates.

I tried the clean advanced install.  I could not click on the icon, so I used task manager to end all Dropbox processes.  There were no folders in any of the folders listed.

It took me back to the same blank Set Up Dropbox dialogue box as pictured above.

I appreciate all your work to help me.

Ed

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    7 years ago

    Thanks for the update and sorry to hear this persists Ed. 

    Just a side note here, you're installing the desktop app normally with admin privileges - right?

    As I'd like to dig a little deeper, would it be OK with you if I reached out via the email address that's associated with your Community's profile so we can investigate further? 

    • IPI's avatar
      IPI
      Helpful | Level 6
      7 years ago
      Yes, I used run as administrator

      Yes, you can email me.

      Thanks Ed
      • Walter's avatar
        Walter
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        7 years ago

        I just sent you a brief email so we can work on this together.

        Whenever you get the chance, please take a look at your inbox and we'll take it from there.

        Thanks so much IPI!

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