Forum Discussion

ale0805's avatar
ale0805
Explorer | Level 3
2 years ago

Desktop folder no longer backing up after Dropbox backup update

Good morning, I state that 2 days ago my desktop was correctly synchronized. Yesterday after updating the dropbox backup utility, the entire desktop is no longer synchronized and a "my dropbox files...
desktop
Dropbox Backup
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi there, ale0805, thanks for letting us know about this. 

 

Can you give us some more info about the update you mentioned?

 

A couple screenshots showing the issue, would also be really helpful.

 

Also, if you hover over the Dropbox icon in your system tray/menu bar, what's the sync status and version of the app?

 

Let me know and we'll go from there.

ale0805's avatar
ale0805
Explorer | Level 3
2 years ago

The sync status is "synced" in the menu bar. As you can see in the screenshot the desktop folder should be synchronized but instead the folders were suddenly desynchronized and deleted from Dropbox following the update. Two folders that were on the desktop and are currently synchronized have ended up inside the folder marked with the blue arrow.

 

Spoiler
 
  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Thanks for the additional info, ale0805.

     

    If you go to your backups page on dropbox.com, does everything appear as expected? 

     

    Do you see all your backups, or are any files missing there too?

    • ale0805's avatar
      ale0805
      Explorer | Level 3
      2 years ago

      HI,
      if I go to my backup page, only the folders present in the "my dropbox file" folder (marked with a blue arrow in the previous screenshots) are synchronized and are present on the page while those present on the desktop are no longer present.

      • Nancy's avatar
        Nancy
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Hi from me too, ale0805! Hope it’s OK to jump in. 

         

        Can you please clarify what kind of update was it that you referred to above? Was it an automatic update of the Dropbox app, or did you take any steps on your end? 

         

        I’m asking because the “My files in Dropbox” folder can be created on your desktop app due to this reason.

         

        Finally, can you send one more screenshot of what you see here?

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