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pedalgirl's avatar
pedalgirl
Explorer | Level 4
5 years ago
Solved

Dropbox app (121.4.4267) opens Finder window (Big Sur 11.3.1)

I'm not panicking, yet.

 

Turned on Dropbox back up.  Sync'd Downloads, Documents and Desktop to dropbox - then read more about the feature.  

Decided that I did not want to use it, for reasons unnecessary at this time.

 

Opened the App, turned off syncing, but too late - all files up on Dropbox, and ghost/locked folder icons on my Mac.

 

Overnight, auto update to 11.3.1, restarted Mac.  Desktop files do not display on desktop, but can be seen in Finder > Desktop.

 

Now > Dropbox app (121.4.4267) opens Finder window (Big Sur 11.3.1), does not launch the actual App. Therefore I truly cannot turn off the back up, or move my files from Dropbox back to my Mac per https://help.dropbox.com/installs-integrations/sync-uploads/computer-backup > Choose Keep content in folders on this PC/Mac

 

Tried downloading new version of App, but it's trying to download to my Dropbox, which doesn't have enough room. 

 

Help please, anyone?!  

 

thanks a bunch in advance.

desktop
Setting up the apps
  • Hannah's avatar
    Hannah
    5 years ago
    Hey pedalgirl, thanks for reaching out!

    Did you try getting to the Dropbox application's preferences from the Dropbox icon in your menu bar, to turn off the computer backup feature? What did you see?

    Keep me posted!

23 Replies

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  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    5 years ago
    Hey pedalgirl, thanks for reaching out!

    Did you try getting to the Dropbox application's preferences from the Dropbox icon in your menu bar, to turn off the computer backup feature? What did you see?

    Keep me posted!
  • pedalgirl's avatar
    pedalgirl
    Explorer | Level 4
    5 years ago

    Ah, thanks for pointing me there - "syncing paused".  But actions would indicate otherwise - all new docs get saved to the Dropbox site, AND on my Mac.

  • pedalgirl's avatar
    pedalgirl
    Explorer | Level 4
    5 years ago

    OK, life is GREAT again, thank you!  Found the settings in dropdown menu for turning off the back up, all good. Oh my, thank you!

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    5 years ago
    Haha, perfect! Always happy to hear that life is great!

    If you ever need anything else, make sure to let us know.

    Have a wonderful weekend!
  • lfin1's avatar
    lfin1
    New member | Level 2
    5 years ago

    i i am having same issue. Dropbox will not even launch properly so no app, no sycning, not opening long enough for me to change anything. Spoke to apple, reinstalled the entire OS again and still doesn't work. Seriously stuck.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    5 years ago
    Hey lfin1, thanks for commenting here. 

    Do you see the Dropbox icon in your menu bar? Can you please hover over it to see the syncing status of the Dropbox application and the version you have installed?

    Keep me posted!
  • pasq's avatar
    pasq
    Explorer | Level 4
    5 years ago

    I'm having a similar issue. Dropbox icon is in the Dock. When I click on it, Finder opens, but the Dropbox app does not start (therefore, only the Finder menu options are available). There are things I need from the DropBox app that Finder does not do. I don't see a way to fix. Hoping someone has seen this before?

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    5 years ago
    Hey pasq, thanks for the nudge here!

    Do you see the small Dropbox icon in your computer's menu bar at the top of your screen?

    If not, can you reinstall the application, to see if you'll get the Dropbox menu options back?

    Let me know how it goes. 
  • MartaMG's avatar
    MartaMG
    Explorer | Level 4
    5 years ago

    Hi!

     

    I had the same problem (but using 121.4.4265 in Big Sur 11.5.1). I finded the solution in a very easy but "hidden" way. 

    In the upper bar Dopbox icon, you have to click the round icon with your name to set configuration, and then, "Preferences". In "General", just choose open the folders in the app instead of in the Finder.

     

    It worked for me!

     

     

  • pasq's avatar
    pasq
    Explorer | Level 4
    5 years ago

    Hi Hannah,

     

    Yes, I do have the Dropbox icon. I've clicked on it. If I click on the file icon, it brings up the Dropbox folders, but uses the Finder app:

     

    ā€ƒ

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