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PatrickMcGraw's avatar
PatrickMcGraw
Helpful | Level 6
4 years ago
Solved

Dropbox app doesn't start Mac

On macOS11.6.8,  every time I restart the machine, the Dropbox app fails to restart automatically so my files stop syncing, and I have trouble restarting it manually.  The Dropbox icon doesn't appear...
desktop
Setting up the apps
  • PatrickMcGraw's avatar
    PatrickMcGraw
    4 years ago

    OK, so this time it did restart as expected, and I didn't even need to uninstall.  Maybe the last reinstallation somehow did the trick?  

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hey PatrickMcGraw, thanks for bringing this to our attention.

 

Firstly, can you please double-check in the Dropbox preferences that you've set the app to start upon system startup?

 

If that setting is already enabled, have you tried to uninstall the app, restart your computer and then reinstall it, to see if that helps?

 

Keep me posted.

PatrickMcGraw's avatar
PatrickMcGraw
Helpful | Level 6
4 years ago

Thanks, I checked the preferences and it does show a check mark for "Start Dropbox on system startup."  We have another power outage scheduled in a couple days, so at that point I'll check again if it starts, and then maybe consider the uninstall and restart.  What I've done so far is reinstall, but that might not be the same as uninstalling first and then reinstalling?

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Exactly, we definitely recommend uninstalling, before reinstalling in this kind of situation.

     

    So, make sure to let us know, when you have an update.

     

    Thanks Patrick!

    • PatrickMcGraw's avatar
      PatrickMcGraw
      Helpful | Level 6
      4 years ago

      OK, so this time it did restart as expected, and I didn't even need to uninstall.  Maybe the last reinstallation somehow did the trick?  

      • Hannah's avatar
        Hannah
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        4 years ago

        Thanks for keeping me in the loop, Patrick, and happy Monday!

         

        I'm glad to see that your Dropbox app is now working as normal.

         

        Perhaps you needed the latest version to be installed for this to be fixed and I'm happy it is.

         

        If you come across any issues, let us know!

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