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Genowefa's avatar
Genowefa
New member | Level 2
4 years ago
Solved

Dropbox App has disappeared from Kobo Forma

Hi, 

My Kobo Forma decided to factory reset itself on my way home from work today, so I had to reconnect to the internet and my accounts (Kobo & Overdrive). I had been reading some files in my Dropbox on it around lunchtime, and it was no problem. After the restart, though, I cannot find the Dropbox section in my Forma.

 

I have contacted Rakuten, and they have not noted anything on their side that would have brought this on. I am very confused. Has anyone else seen their Dropbox disappear on their Kobo ereader and has anyone come across how to fix it?

desktop
Dropbox Basic
Install
Setting up the apps
Tablet
  • Genowefa's avatar
    Genowefa
    4 years ago

    Solved!

     

    For those whose Dropbox disappears after a restart, it requires several update searches on the Kobo ereader for it to add the new updates and reinstall Dropbox. One update might not be enough. Refresh and check for more updates, and it should reappear. At least it has from this attempt on my side.

7 Replies

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  • Genowefa's avatar
    Genowefa
    New member | Level 2
    4 years ago

    Solved!

     

    For those whose Dropbox disappears after a restart, it requires several update searches on the Kobo ereader for it to add the new updates and reinstall Dropbox. One update might not be enough. Refresh and check for more updates, and it should reappear. At least it has from this attempt on my side.

  • Oma5's avatar
    Oma5
    Explorer | Level 3
    4 years ago

    After several factory resets to no avail, I went to Repair in menu and it reinstalled with that. 
    But now I’m getting a Dropbox error when syncing. 

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hey Oma5, could you post a screenshot of the exact error you've been getting?

  • Oma5's avatar
    Oma5
    Explorer | Level 3
    4 years ago
    I can’t figure how to upload pic here. So text reads:

    (Triangle w exclamation point) Dropbox Error
    Sorry, the file “Verity_978xxxxx_xxxx.acsm” could not be synced.
  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    You should be able to attach a screenshot in your reply through the photo icon in your reply's box Oma5 

     

    If you're not seeing it, could you try another browser?

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Thanks for the screenshot, Oma5!

     

    Can you try renaming the file showing in the error message? Does the same error persist after that? 

     

    Besides that, I’d suggest contacting the support team of Kobo, so that they can investigate this on their end, since this is related to their integration, and not directly the Dropbox app. 

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