Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

khs's avatar
khs
Explorer | Level 3
5 years ago
Solved

My Dropbox account has disappeared

My Dropbox account has disappeared. I last logged in a week ago. And I tried to log in today. But I can't log in, and I can't get a password reset email. I tried to create a new account with the same email, and I was able to sign up. This means that my original account has been deleted. Why did my original account get deleted? Please help me!

account access
  • Megan's avatar
    Megan
    5 years ago
    Hi khs, let's see what we can find out about this! 

    Is it possible that you haven't accessed your account in a long time? 

    If I were you, I'd also check to make sure I don't have two Dropbox accounts. 

    Were you, by any chance, part of a business team? 

    Let me know more!

5 Replies

Replies have been turned off for this discussion
  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    5 years ago
    Hi khs, let's see what we can find out about this! 

    Is it possible that you haven't accessed your account in a long time? 

    If I were you, I'd also check to make sure I don't have two Dropbox accounts. 

    Were you, by any chance, part of a business team? 

    Let me know more!
  • khs's avatar
    khs
    Explorer | Level 3
    5 years ago
    No, I logged in a week ago. I had only one account. But I can't log in all of a sudden yesterday. What's a business team?
  • Elixir's avatar
    Elixir
    Star | Level 19
    5 years ago

    Business/team accounts are centralised Dropbox accounts (meant for businesses) where the team admin can manage others' accounts  including creating and deleting accounts. Is your Dropbox account part of any such Dropbox team or is it a personal account (you signed up and created a personal account for yourself)?

  • khs's avatar
    khs
    Explorer | Level 3
    5 years ago

    I don't know exactly 😞

    When I didn't have a Dropbox account, my colleague invited me to the Dropbox shared folder.

    So maybe I created a personal account for the first time, and then joined the business team.

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    5 years ago
    Hi khs, what was the exact invite you received in your email? Did it invite you to a shared folder, or to join a team to view a folder?

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!