Forum Discussion

Peter H.87's avatar
Peter H.87
Collaborator | Level 10
3 years ago

Dropbox app misbehaves when changing monitor setup

I have a laptop which I sometimes use standalone and sometimes at my desk plugged into twin monitors. If I boot up standalone and then later move to the  desk then the DB app doesn't account for this...
desktop
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey there Peter H.87, sorry to hear you're having issues with this. 

 

Can you please let us know the version of the app as shown in your taskbar?

 

Also, did you try reinstalling the app since you first noticed this?

 

Let us know more and we'll take it from there. 

  • Peter H.87's avatar
    Peter H.87
    Collaborator | Level 10
    3 years ago

    Thanks for getting back to me.

     

    It's version v 170.4.5895

     

    I haven't tried reinstalling but I will IF you can tell me what's involved, I haven't got time to wait for my whole dropbox to resync as I need it for work.

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Hi Peter H.87, if you uninstall the app, then re-install it that wouldn't sync your content from scratch. 

       

      It'll just re-instate the state of your app. Any changes in your files would simply re-index. Give it a go, and let me know of the results, thanks!

      • Peter H.87's avatar
        Peter H.87
        Collaborator | Level 10
        3 years ago
        Megan wrote:

        Hi Peter H.87, if you uninstall the app, then re-install it that wouldn't sync your content from scratch. 

         

        It'll just re-instate the state of your app. Any changes in your files would simply re-index. Give it a go, and let me know of the results, thanks!

        I'm sure you're right but it's currently giving me a time of 3 hours to sync over five hundred thousand files. 😒

         

        Fingers crossed this works, I will keep you informed!

         

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