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Rubicon's avatar
Rubicon
Explorer | Level 3
4 years ago
Solved

Dropbox app on Android crashes, can't log on again, tried everything

is there an issue with the latest vesion?   cant sign in, reset password, tried different versions on android (I save them) none work, I log in and it messages me that theres a problem.  it sen...
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  • Hannah's avatar
    Hannah
    4 years ago

    Hey Rubicon, thanks for bringing this to our attention.

     

    Are you on the latest version of Android?

     

    Can you also send me a screenshot of the error message you're getting when trying to log in?

     

    And if you uninstall the app, restart your device and then reinstall from the Google Play store, do you see the same?

     

    Keep me posted.

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hi Rubicon, sorry to jump in here!

 

Do you have a ticket number reference by any chance, so I can locate it on our system? 

Rubicon's avatar
Rubicon
Explorer | Level 3
4 years ago

No i'm done.. got it working.. strange my other laptop showed up again as the 

third device.  There is no explanation for this problem I had.

 

thanks, 

i'm out

 

S

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