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msalem29's avatar
msalem29
Helpful | Level 5
8 years ago
Solved

Dropbox app on Mac not responding

I am on Mac High Sierra 10.13.3, upgraded last week. Post the upgrade, Dropbox refuses to Sync. Been using Dropbox on this Mac for the last 5 yrs but never had this problem. Even the Dropbox icon h...
desktop
Setting up the apps
sync
  • msalem29's avatar
    msalem29
    8 years ago

    OK...update

    In addition to Dropbox not syncing, i had also lost ability to copy/paste as well. So while trying to search a fix for that problem, it seemed to have fixed by Dropbox issue as well.

    All I had to do was type "sudo update_dyld_shared_cache" through Terminal. 

    And restart.

    Everything works fine now. Don't ask me how it happened.  

    Cheers.

CassJohnson's avatar
CassJohnson
New member | Level 2
7 years ago

I'm having this same problem! Bought a new Macbook Air and updated it so now it's running Mojave on the latest version. I installed Dropbox with offline installer and it did the download and installation but never gave me confirmation that it installed. It backed up all of my photos and I can access them through Finder, however the program itself I cannot open and it will not let me delete it to reinstall it.

Jane's avatar
Jane
Icon for Dropbox Staff rankDropbox Staff
7 years ago
Hey there (CassJohnson), as a quick check, could you have a look on your menu bar at the top of your Mac for the Dropbox icon? If you hover your mouse on it, it should display the Dropbox syncing status. What does the message there read for you Cass? 
 
From there, I’d like to point you to the syncing icons on your Mac that will help you paint a clearer picture on whether you’re syncing to your account online correctly :arrows_counterclockwise:/:white_check_mark:. If you’re facing an issue loading your syncing icons, I’d recommend unlinking & relinking your account on your desktop once, as it recreates the local database. 
 
Last but not least (& just in order to focus more on your initial inquiry), can you let me know whether you received any error messages when you tried to delete or reinstall Dropbox? If you’ve done any initial troubleshooting on your end, please do keep me updated of the outcome, so as to further advise accordingly. 
 
Any detail you could include on this discussion would be very helpful & thanks a lot for taking the time to clarify matters for me!

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