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Forum Discussion

Michael L.80's avatar
Michael L.80
Helpful | Level 7
5 years ago
Solved

Dropbox application just opens a Finder window now - won't open app!

When I run the Dropbox application on Mojave or Cataline Mac OS, instead of the application, it just opens a new Finder window. I want the application back - how do I run it?
desktop
Mac
Setting up the apps
  • Rich's avatar
    Rich
    5 years ago
    Michael L.80 wrote:

    hmm my Preferences doesn't look like yours and it doesn't have that option. Here is what I see:

    I'm on Windows so it looks a bit different, but the same option is right there in your screenshot. Just change it to Dropbox desktop app.

     

     

GarethA's avatar
GarethA
Helpful | Level 5
4 years ago

I am having the same problem and when I open preferences I only have the first two drop down menus. The option Open Folders In is not there.

I have uninstalled and re-installed twice. Shut down and restarted. No change

The app was working fine 2 weeks ago and as far as I can remember there have been no OS updates in that time.

Please advise

MTibbs's avatar
MTibbs
Helpful | Level 5
4 years ago

Like GarethA, I am having the same issue where I cannot open my Dropbox desktop app - it only opens in Finder. I opened my Dropbox Preferences, but I can't find the "Open Folder In" dropdown. Please advise!

  • GarethA's avatar
    GarethA
    Helpful | Level 5
    4 years ago

    Hi there,

    Tried opening the MAC desktop app after a few weeks of not using it. Only opens the finder window not the app. I have uninstalled and re-installed the app, no change. 

    Tried a few of the other solutions suggested on the community pages and no change.

    - Unlinking computer and signing in again from setting on dropbox.com

    - accessing preferences from icon on the menu bar (options described in the help forum were not available.

    Mac OS is High Sierra 10.13

    Any help would be appreciated.

    Thanks

  • LK55's avatar
    LK55
    New member | Level 2
    4 years ago

    I have the same issue.  I have been troubleshooting this for two days and I can't come up with an answer.  My Dropbox app worked great and all of a sudden it stopped working and now only Finder opens.  I went to preferences as they recommended, uninstalled the app and reinstalled it again, I restarted the laptop several times and nothing.  It doesn't work.  Please Dropbox people, the App is great, but it can't be used.

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