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frostyandroid's avatar
frostyandroid
New member | Level 2
12 months ago

Dropbox Backup won't recognize external drive on MacOS Sequoia 15.2

Hello, I cannot get my external drive to show up in the "Add a backup" section of the Dropbox Backup. I've read a bunch of posts about this issue and it seems like there is no solution. Some have s...
Dropbox Backup
Mac
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
10 months ago

Hey frostyandroid, we resolved RP15's issue on another thread, but if you're still having this issue, please answer Nancy's questions above so we can continue troubleshooting.

frostyandroid's avatar
frostyandroid
New member | Level 2
10 months ago

Hannah, I looked at the other thread. You suggested this:

Hey RP15, thanks for your post today.

If your external drive is encrypted APFS, I'm afraid that it's not supported.

On Mac computers you can backup HFS+, APFS, exFAT and FAT32 formatted drives.

I hope this clarifies things, but if you still have questions, don't hesitate to let me know.

As I said previously in this thread to Walter, I had already reformatted the drive to APFS (NOT encrypted.) It did not resolve the issue. 

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