Forum Discussion

d is's avatar
d is
Explorer | Level 3
4 years ago
Solved

dropbox.com is not available via the Internet provider, but OK via mobile

Hi, I have Dropbox app on 2 work PCs. Thus I keep my data sync-ed. Suddenly I've noticed that the data is out of sync. The Dropbox app is not reaching the cloud data. I've tried to connect to w...
account access
security
Setting up the apps
Web
  • Walter's avatar
    Walter
    4 years ago

    Hi all, could you try the suggestion outlined here and let us know if it improved matters for you at all?

d is's avatar
d is
Explorer | Level 3
4 years ago

Today's trace route has the last successful IPs:

91.204.213.201

213.248.84.106

and then * * * a lot of times and timeout

But, once again, yesterday the routing was OK till the dropbox.com

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hey d is, sorry to hear you're having issues with connecting to our website.

 

Could you please send us a screenshot of the exact error you're getting when trying to access your account on our website?

 

Have you made sure that this is not caused by an antivirus or a firewall?

 

Keep us in the loop!

  • d is's avatar
    d is
    Explorer | Level 3
    4 years ago

    Hi Walter,

    Thank you for replying!

    The message is simple and it varies with the browser. But the common idea is: not connected due to timeout.

    E.g. FF says:

    The connection is timed out

    This site can't be reached

    Chrome:

    www.dropbox.com took too long to respond

    An error occurred during a connection to www.dropbox.com

     

    Please note, the Dropbox client fails to connect as well. No error messages, just no sync.

    No firewalls, no anti-viruses on my Linux PCs.

    My neighbor has the same results on the Windows one.

    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      4 years ago

      Hey d is, may I ask if you've also tried another wifi network or if you've contacted your ISP again to ask for more information about this? 

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