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Issue with communication between Dropbox web and Dropbox desktop application
Hello, I want to report issue (I believe it is bug) related to trouble with communication between your web site (https://www.dropbox.com/home) and the official Dropbox application (v240.4.8493) that normally happens on loopback port 17600: This used to work well, but for whatever reason it shows errors on try to open some file using ellipses > Open in > Desktop. Pretty often the web site cannot even detect that there is working desktop application. At the same time Dropbox desktop application seems well working - no delay in sync, etc. I made a little research what might be the reason and found out that despite desktop application does most of its work well there is significant delay (softly said) in responses to requests that website sends: Such responses have to be in borders of milliseconds (1 second is a huge delay). Above delay leads to processing timeout and error seen on first screenshot. One more additional detail: it seems that even when particular file is opened successfully at the end, Dropbox application delays it response related to the file till file gets closed. Is this normal?! It's rather BUG! Please, forward above to team responsible for Dropbox application development.I can't change the Dropbox web column headers
I was able to add Size header to my columns on Dropbox website last year sometime. But now when I go there to switch my List view column headers, I no longer get the inverted caret. However, I get it with Grid view and Large Grid view. Where did it go? It's the same in Safari as in Chrome. Application Affected Dropbox website Device MacBook Pro Operating System/Browser (if using the web) macOS Sequoia 15.7.4 Dropbox App Version (if using the app) NA
I can't access my Dropbox account through a web browser.
Device (Macbook Pro 2019) Operating System/Browser (if using the web) (macOS Sequoia 15.7.3) Dropbox App Version/Browser Version (Safari version 26.2 (20623.1.14.18.4)) Question or Issue I cannot access my account via this device, eventhough it works in my friend's device. When I refreshed the page, it seemed ok but after 2-3 seconds, this image showed up & that's it. I already restarted my Macbook, logged out my account & logged in again, but it's not help.
The "Contact support" page in the Dropbox Help Center results in an error message.
Device MacBook Pro Operating System/Browser (if using the web) macOS 26.2 Dropbox App Version (if using the app) N/A Question or Issue Clicking "Contact support" in Dropbox Help Center results in fatal error message. My browser is Safari.app. https://www.dropbox.com/get_helpI'm unable to view my files on the web as I'm getting a 'something went wrong' error
Help, I'm unable to view my dropbox files. When I log in, it just keeps displaying the following error message. I've tried on different browsers, incognito mode, different wifi networks. Nothing works. This is getting me real worried.
