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kyeow's avatar
kyeow
New member | Level 2
1 month ago

I'm unable to view my files on the web as I'm getting a 'something went wrong' error

Help, I'm unable to view my dropbox files. When I log in, it just keeps displaying the following error message. I've tried on different browsers, incognito mode, different wifi networks. Nothing works. This is getting me real worried. 

 

 

Error Messages
Preview
Web

11 Replies

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  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 month ago

    Hey kyeow - sorry to hear about this.

    Can you please let  us know if this affects all of your files in Dropbox, some or just a particular one?

    Any additional information is more than welcome!

  • kyeow's avatar
    kyeow
    New member | Level 2
    1 month ago

    Hi Walter. It seems to affect all my files. I can see my files just for a spilt second and then the page automatically reloads to show the above screenshot before I have a chance to click anything. Thanks for helping!

  • kyeow's avatar
    kyeow
    New member | Level 2
    1 month ago

    Not sure if it's related too, but the top of the page is completely unclickable right now too. I cannot type anything in the search bar, nor can I invite members, click to upgrade or go to my profile.

  • SMMEditor's avatar
    SMMEditor
    New member | Level 2
    1 month ago

    Hi, we're also getting the same error for one of our Dropbox accounts. Two other Dropbox accounts are working fine.

     

  • kavehxj's avatar
    kavehxj
    New member | Level 2
    1 month ago

    Hi! Having the same issue too! Its so irritating ....

  • SMMEditor's avatar
    SMMEditor
    New member | Level 2
    1 month ago

    Update: It is now working. Not sure if it was because I logged in to the desktop app.

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