Your workflow is unique 👨💻 - tell us how you use Dropbox here.
Forum Discussion
Solved
The "Contact support" page in the Dropbox Help Center results in an error message.
Device
MacBook Pro
Operating System/Browser (if using the web)
macOS 26.2
Dropbox App Version (if using the app)
N/A
Question or Issue
Clicking "Contact support" in Dropbox Help Center results in fatal error message. My browser is Safari.app.
https://www.dropbox.com/get_help
My cookie removal in Safari.app was not complete. This time, I removed all cookies starting with "dropbox", and "Contact support" functions now. Thanks!
7 Replies
- Mark
Super User II
Can you try clearing cache and cookies?
What version of Safari is it?
Oh and does it work on another browser out of interest?
I cleared cache and cookies. -> no difference.
Safari
Version 26.2 (21623.1.14.11.9)
I changed User Agent to many different browsers, but no difference.
- Nancy
Dropbox Community Moderator
Hey GS_Sunatori, let me jump in here, too.
Can you also test this via an incognito window on your browser?
If that doesn’t work either, I can investigate this further.
- Mark
Dont use the user agent actually use a different browser (Chrome for example).
My cookie removal in Safari.app was not complete. This time, I removed all cookies starting with "dropbox", and "Contact support" functions now. Thanks!
- Theresa
Community Manager
Hi there GS_Sunatori , and welcome back to the Dropbox Community - it's always great to have you here. 😊
I just wanted to check in and see if you were able to get this sorted out. Running into an error message on the Contact Support page can definitely be frustrating, especially when you’re trying to get help quickly. I am glad to see your issue with contacting support is resolved.
I hope you got your original issue resolved. If not, please let us know we may be able to help you from here.
Looking forward to hearing from you,
T 😺 (Dropbox Community Manager)
