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GS_Sunatori's avatar
GS_Sunatori
Helpful | Level 5
1 month ago
Solved

The "Contact support" page in the Dropbox Help Center results in an error message.

Device MacBook Pro Operating System/Browser (if using the web) macOS 26.2 Dropbox App Version (if using the app) N/A Question or Issue Clicking "Contact support" in Dropbox Help Cent...
Error Messages
Web
  • GS_Sunatori's avatar
    GS_Sunatori
    1 month ago

    My cookie removal in Safari.app was not complete.  This time, I removed all cookies starting with "dropbox", and "Contact support" functions now.  Thanks!

     

Mark's avatar
Mark
Icon for Super User II rankSuper User II
1 month ago

Can you try clearing cache and cookies?

What version of Safari is it? 

Oh and does it work on another browser out of interest?

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