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Forum Discussion
Solved
The "Contact support" page in the Dropbox Help Center results in an error message.
Device
MacBook Pro Operating System/Browser (if using the web)
macOS 26.2 Dropbox App Version (if using the app)
N/A Question or Issue
Clicking "Contact support" in Dropbox Help Cent...
My cookie removal in Safari.app was not complete. This time, I removed all cookies starting with "dropbox", and "Contact support" functions now. Thanks!
I changed User Agent to many different browsers, but no difference.
- Nancy
Dropbox Community Moderator
Hey GS_Sunatori, let me jump in here, too.
Can you also test this via an incognito window on your browser?
If that doesnât work either, I can investigate this further.
My cookie removal in Safari.app was not complete. This time, I removed all cookies starting with "dropbox", and "Contact support" functions now. Thanks!
- Theresa
Community Manager
Hi there GS_Sunatoriâ , and welcome back to the Dropbox Community - it's always great to have you here. đ
I just wanted to check in and see if you were able to get this sorted out. Running into an error message on the Contact Support page can definitely be frustrating, especially when youâre trying to get help quickly. I am glad to see your issue with contacting support is resolved.
I hope you got your original issue resolved. If not, please let us know we may be able to help you from here.
Looking forward to hearing from you,
T đș (Dropbox Community Manager)
- Mark
Super User II
Dont use the user agent actually use a different browser (Chrome for example).
