Need to see if your shared folder is taking up space on your dropbox đŸ‘šâ€đŸ’»? Find out how to check here.

Forum Discussion

anonymoose's avatar
anonymoose
Explorer | Level 3
2 years ago

Dropbox Dash chat doesn't work

Using both Chrome and Brave browsers on Mac:   When I click "new chat," no matter what I type in, I just keep getting this message:   "Sorry, I couldn’t find the answer to your question. I’m ...
Dropbox Dash
frigidburger's avatar
frigidburger
Explorer | Level 3
2 years ago

This exact same thing is happening to me! No matter what I try to type into the Chat box, I get the same message: 

 

"Sorry, I couldn’t find the answer to your question. I’m either still learning about your content or don’t have access to the apps required to find the answer. Try connecting more apps and asking again, or using the search bar to find anything I might have missed."

Barbara 's avatar
Barbara
Icon for Dropbox Engineer rankDropbox Engineer
2 years ago

Hi frigidburger , thank you for reaching out and I'm sorry to hear you are experiencing this. I have a few follow-up questions:

- What is the Dash extension version you are currently using, and with which browser?
- Would you be able to provide an example of a question you've tried adding to "Ask Dash" and that Dash wasn't able to find a response? This would help us look further into this.

Thank you and in any case, please keep us posted!

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!