Forum Discussion

MagicEngr's avatar
MagicEngr
New member | Level 1
11 months ago

Dropbox desktop app: constant requests to update and after reinstall is not working at all on PC

I've been having issues with Dropbox as of about a month ago - Windows 10, older Ryzen processor, desktop app.  At first, the sync attempts would hang up - it would constantly show it as syncing, a...
desktop
windows
MagicEngr's avatar
MagicEngr
New member | Level 1
11 months ago

I thought about that too, and had disabled my virus scanner during the 2nd bootup, but also checked that the firewall was accepting of Dropbox. The firewall did have Dropbox in the accepted list of programs while this was all going on. 

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
11 months ago

Thanks for all the info you’ve provided so far, MagicEngr! Can we go ahead and log a ticket for you in this case?

  • MagicEngr's avatar
    MagicEngr
    New member | Level 1
    11 months ago

    Yes please. There's at least 2 more Windows 10 updates since I posted this that are going to be applied. 

    • Nancy's avatar
      Nancy
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      11 months ago

      You’re all set, MagicEngr! Please reply to my email, when possible, and I’ll further assist.

      • MagicEngr's avatar
        MagicEngr
        New member | Level 1
        10 months ago

        Thank you Nancy - I responded to the email. 

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