We’re Still Here to Help (Even Over the Holidays!) - find out more here.
Forum Discussion
MagicEngr
11 months agoNew member | Level 1
Dropbox desktop app: constant requests to update and after reinstall is not working at all on PC
I've been having issues with Dropbox as of about a month ago - Windows 10, older Ryzen processor, desktop app.
At first, the sync attempts would hang up - it would constantly show it as syncing, a...
MagicEngr
11 months agoNew member | Level 1
Yes please. There's at least 2 more Windows 10 updates since I posted this that are going to be applied.
Nancy
Dropbox Community Moderator
11 months agoYou’re all set, MagicEngr! Please reply to my email, when possible, and I’ll further assist.
- MagicEngr10 months agoNew member | Level 1
Thank you Nancy - I responded to the email.
- MagicEngr10 months agoNew member | Level 1
I'm leaving the reply here because I responded to the email for Katherine, and I'm not sure it'll be seen.
"I'm having trouble finding my ticket on the website. Every time I try to find it, it bounces me out to the main, generic screen. There are no notifications, and I am logged in. I've disabled all of my browser protections in an attempt to find it and I still can't find it.
On top of this, I do not have Dropbox on my machine because I took it off in order to have stability on my machine, so I can't provide the information requested because previous installations did not work.I never got errors, I got non-functionality and a lot of hangups."
- MagicEngr10 months agoNew member | Level 1
I'm leaving the reply here because I responded to the email for Katherine, and I'm not sure it'll be seen.
"I'm having trouble finding my ticket on the website. Every time I try to find it, it bounces me out to the main, generic screen. There are no notifications, and I am logged in. I've disabled all of my browser protections in an attempt to find it and I still can't find it.
On top of this, I do not have Dropbox on my machine because I took it off in order to have stability on my machine, so I can't provide the information requested because previous installations did not work.I never got errors, I got non-functionality and a lot of hangups."
About Apps and Installations
Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.
The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!