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RoyWilliams3's avatar
RoyWilliams3
Explorer | Level 3
5 years ago
Solved

Dropbox desktop app is installed but won't open (windows 10)

Dropbox icon shows up in the system tray (in white) for a few seconds then disappears & it's not in the overflow area.  Machine just came back from repair shop, where the tech unexpectedly installed ...
desktop
Setting up the apps
  • Hannah's avatar
    Hannah
    5 years ago
    Hi RoyWilliams3, welcome aboard our Community!

    About the Dropbox icon disappearing from your system tray, can you try uninstalling the Dropbox application, restarting your computer and then reinstalling it, to see if that helps?

    Just, before you do that, keep in mind that if you have a free Dropbox account, you can only have up to 3 devices linked to your account. So, if this one gets disconnected and you have more than 3 already, you won't be able to reconnect it, until you delete enough devices from your account settings.

    As for the setting that opens your files in the Dropbox application, you can follow the steps here to change it back to the file explorer folder.

    Let me know how that works out for you!
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
5 years ago

Thanks for updating me on this, Roy!

 

Can I reach out to you via email, on the address you have here on the Community, so we can look into this a bit more?

RoyWilliams3's avatar
RoyWilliams3
Explorer | Level 3
5 years ago

Certainly, Hannah,  I would love to discuss this via email.  The latest strange development is that after three days Dropbox finished installing this morning without my doing anything.  I noticed a gray Dropbox icon appeared in the tray; I clicked on it & was able to login in with my email address and previous Dropbox account password.  Dropbox accepted it and proceeded to start working.  It took it a while to re-index thousands of small files, and I had a number of file conflicts to resolve, but now it's working fine and my Windows 7 & Window 10 machines are in sync again.

 

For the next four days I will be away in a campground with very poor WiFi, so we will probably have to postpone the discussion until next week.  But now the urgency is removed.

Roy Williams

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    5 years ago
    Alright, Ray, thanks for keeping me up to date with this! 

    If you see that the problem returns, make sure to let me know.

    Have a great weekend!

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