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litgit's avatar
litgit
Helpful | Level 6
4 months ago
Solved

Dropbox desktop app on Mac forces sync preference to be online-only repeatedly

Latest macOS: Sequoia 15.6. Dropbox: 230.4.8797 I have been noticing a sync issue warning in Dropbox menu bar for a few days so I checked settings today:             I had sele...
  • litgit's avatar
    litgit
    4 months ago

    Hi Nancy​ 

    I had not on the same system but before the mac reinstall/reset - same Dropbox a/c. Even on previous install I had enabled it by mistake seeing a popup or prompt/message "you are eligible.." (something like that; don't remember exactly) and had successfully disabled going through some hoops and what not. On this install I didn't enable File Provider to begin with.

    I’d just like to make sure that there are no remnants of File Provider folders

    I don't know how to check that. Just in case it helps you - I see `DropboxSoftwareUpdate` and `DropboxMacUpdate.app` at `~/Library/Dropbox`. Also `~/Library/CloudStorage/` is just empty.

    By the way I could see these as well https://help.dropbox.com/sync/macos-sync-icons#Dropbox-sync-icons-in-the-menu-bar (didn't test the notification and camera upload ones because I haven't enabled camera upload and there were no notifications for me) - as the link shows it's only menu bar app icons No sync icons on dropbox files/folders and no special (i.e the Dropbox logo one) Dropbox sidebar icon

    I can't see any Dropbox related context menu options when I right click on any Dropbox files or folders in ~/Dropbox folder.

    Update: I went inside Mac `System Settings > General` and then in `Extensions` sections I could see these Dropbox related extensions:

    "File Providers" extension section: "Dropbox" extension was disabled there. I enabled it

    and then I could see this change:

    Sidebar Dropbox icon was now the Dropbox icon (not the generic finder icon) - just like Finder Dropbox icon already was (shown in a screenshot above)

    And I also could see Dropbox related options in context menu when I right clicked on any file or folder inside ~/Dropbox folder 

     

    After this I looked through others and found "Sharing" extensions section: A "Dropbox Transfer" extension which was already enabled. So maybe it was always enabled or got enabled (or even got added; I don't know as I hadn't checked it before) automatically after I enabled "File Provider" Dropbox extension above. Anyway no change to report because of this because I did not change this. 

    Still no sync icons on local Dropbox files and folders. (Even after many Dropbox/Finder restarts. I in fact "fore quit" everything in Activity Monitor with 'dropbox' in its name)

    PS. IMHO - It would be helpful if you (I assume you are from Dropbox) could tell me such possible settings beforehand as I as a user do not know what system/settings changes Dropbox does to OS or expects to be present beforehand. Will save a lot of to and fro from both sides.

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