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toga217's avatar
toga217
Helpful | Level 5
8 years ago
Solved

Dropbox Desktop App on Mac OS X 10.11.

On my MacBook Pro I have OS X 10.11.6 El Capitan running. Since today the dropbox app does not work any more. I have already reinstalled the dropbox app, deleted the .dropbox folder and loaded system...
desktop
Setting up the apps
Sara70's avatar
Sara70
Explorer | Level 3
8 years ago

I have had this problem on OS 10.9.5, but I wanted to give it a try, so I installed the beta version (after removing the app and all its related files), and it still crashes with the same errors as it did after the advanced reinstall of the regular version:

 

the first attempt to run produces:

 

Crashed Thread: 3 Dispatch queue: com.apple.root.default-priority

Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000010

 

VM Regions Near 0x10:
-->

 

every subsequent attempt produces: 

 

Crashed Thread: 0 CrBrowserMain Dispatch queue: com.apple.main-thread

Exception Type: EXC_CRASH (SIGSEGV)
Exception Codes: 0x0000000000000000, 0x0000000000000000

 

I see however that the beta version is from June 18th, so as recent as the time when the standard version of the app started crashing. I will try with an older backup, start dropbox while off the network, and see whether that at least allows the app to start without crashing.

Sara70's avatar
Sara70
Explorer | Level 3
8 years ago

I downloaded and installed an older version of Dropbox (49.4.68). It started up without problems, and kept working for a couple of minutes, i.e. until the app updated itself to the latest version. This is the best performance so far in 5 days, because the app finally started, I could log into my account, and start the syncing. Too bad that there is no way to prevent it from updating itself during syncing. As soon as the app updated itself to 52.4.58, it crashed.

 

As far as I am concerned, the latest version (52.4.58) has a bug.

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