Forum Discussion

Greyfox's avatar
Greyfox
Helpful | Level 6
7 years ago

Dropbox desktop app scaling issues on Windows 10

I would like to report Windows 10 display scaling issues with the Dropbox desktop app. At a windows display scaling value of 150% it is not possible to sign-in to the dektop client app, and it is not...
desktop
Setting up the apps
Greyfox's avatar
Greyfox
Helpful | Level 6
7 years ago

Untill the issue is resolved, there is a workaround that can be applied for those experiencing high DPI / display scaling related problems with Windows 10 and the Dropbox desktop app.

Compatibility settings can be applied to the Dropbox executable file or application shortcut. This requires ticking the options to override high DPI scaling behaviour.

By right clicking the Dropbox application shortcut or exectuble file, Select the  `Properties` option in the context menu. Navigate to the Compatibility tab > High DPI settings > Program DPI and High DPI scaling override options.

Please follow the steps visualized in the screen recording linked below. 

https://youtu.be/-F7i9gA4D8Q

  • Paultimate's avatar
    Paultimate
    New member | Level 2
    7 years ago

    Dropbox, please forward onto your QA that this is unreasonable for this issue to still be present in the latest versions of dropbox. Why are we still dealing with something as basic as proper DPI scaling? Figure. It. Out. Please. Have a failsafe dpi that allows the user to at least do what they need to do while a real fix is developed.

     

    Thank you greyfox for the workaround.

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