Dropbox desktop app scaling issues on Windows 10

Thanks for the suggestions, Greyfox, but unfortunately none of them worked. I still see the same scaling issues. My screenshots have been uploaded, however, so that's good.

Hey AndresMkesGames, thanks for the nudge & taking the time to compile this detailed description for me! If it’s not too much trouble, I’d like to have a closer look on what you’re describing us through our Official Support channel, so I’ve now made sure to create a ticket on our system on your behalf.

Whenever you have some spare time, please have a look at your inbox for my message & I’ll make sure to promptly follow-up with you soon. Thanks again & I’ll be awaiting your next reply!

Thank you, Jane. I have replied to your ticket.

I am in the same boat. For me, even to sign in to dropbox I had to change the Resolution from 4k to 1920 and disable scaling, otherwise Dropbox app wouldn't even show up apart of the taskbar icon. 

It is definitely still broken in the latest (As of 14/10/2019) realease.

Actually, just disabling the scaling makes the app work again. With 150% scaling it is broken.

Actual version (Had to disable scaling to get it haha) I am running is v82.4.156.

 Hi Jane,

It's pretty simple to replicate, don't think visual aids will be needed. Very much the same as what other posters said here.

To replicate simply do following:

1. Have a PC/Laptop with UHD or 4k screen and scaling set up to 150% (Display Settings -> Scale and layout)

2. Click on the Dropbox icon in the taskbar or start menu.

3. At this point you will see that nothing happens. As if your click had no effect or applciation was hang. There are no errors in Event viewer or anywhere else.

4. Change the scaling to 100% (Display Settings -> Scale and layout) and you'll see that the dropbox App is actually up -> It's just not showing at all with 150% scaling.

If that's not clear, please let me know, I can probably screen record a video of this behaviour when I am back home (I don't have 4k screens at work).

Thanks!

Hello,

Was there ever a definitive solution to this problem???

I'm aware of the workaround by changing the DPI compatibility but it's not a proper fix.  It's now March of 2020 and I still have this problem.

It's been so long now that I can't actually remember the last time it worked properly but it definitely used to. It's started around the time the new "Dropbox App" thing launched. I remember that much as I enabled it as an early preview from my Business admin console. 

There has to be a solution without clean installing Windows, surely???

This is what I have tried so far:

1. Uninstall, restart and reinstall.
2. Advanced uninstall, restart and reinstall.
3. Advanced uninstall. Remove leftover Dropbox registry folders from Computer\HKEY_CURRENT_USER\Software and Computer\HKEY_CURRENT_USER\Software\Wow6432Node. Then restart and reinstall. 

None of them fixes the problem.

For reference, my main Windows 10 machine is a virtual machine running in Parallels Desktop 15.1.3. I have been using Parallels and this same VM for many years. As of today, it is running the latest Windows 10 updates.

I also have a second Mac which runs a Windows 10 virtual machine in Parallels, which I've also had for a number of years now. It exhibits the same problem.

I have also tried the following:

1. Creating a new local user account on the same machine. The problem is still there.
2. Creating a new Windows 10 virtual machine in Parallels Desktop, installing the latest Windows 10 updates, then installing Dropbox. No problems there. All works lovely.
3. Creating a new Windows 10 virtual machine in VMware Fusion, installing the latest Windows 10 updates, then installing Dropbox. No problems there. All works lovely.
4. Creating a native Windows 10 partition with Bootcamp, installing the latest Windows 10 updates, then installing Dropbox. No problems there. All works lovely.

So what does this mean???  It suggests to me that the problem is something to do with an "older" installation of Windows 10 and Dropbox. Pre what date I don't know but if I create a new Windows 10 VM or native Windows 10 machine and the problem goes away.

I'm completely stumped and to have to do a clean install of Windows for something like this seems rather drastic. My gut feeling is that there is an old registry key or keys lingering around somewhere on both my machines that's affecting the DPI scaling. 

I have been on support chats two or three since the problem started, never coming to a solution other than to use the workaround.

Is there any update whatsoever?

D

@damienbutt

Could you share your DPI workaround? I didn't find even workaround to get this working.

Provided all that Dropbox supported wanted and it's complete silence for months now...