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Forum Discussion
Dropbox folder right-click options disappeared on macOS Tahoe
Hi there, I've read before that dropbox and macs are not working as seamlessly as they used but all the posts are years old so I wanted to check if that is still a problem or we have a work around it...
Hannah
Dropbox Community Moderator
Dropbox Community ModeratorHey elixtasy, thanks for bringing this to our attention.
This doesn't sound like a compatibility issue; the Dropbox app should work fine on your Mac computer, so let's see what we can find out about this.
Apart from the right-click options in your Dropbox folder that are missing, is the Dropbox app working and syncing as normal?
Meaning, if you add a file to your Dropbox folder, will it sync to your account online?
Also, what do you see when you hover over the small Dropbox icon in your menu bar with your mouse?
Let me know what you find and we'll go from there.
Hello Dropbox Community Moderator—
Hello— I’m a Dropbox subscriber of many years and Dropbox currently has me scratching my head. I just stumbled upon this post and thought I'd jump-in since I'm having similar issues/questions as those of the OP.
M1 Macbook Pro Max > Dropbox works as it should.
M4 Mac Studio Max (new) > Dropbox contextual menu items missing
Both Mac’s running OS Tahoe 26.3
Dropbox app 242.4.5815
The menu bar Dropbox reports my files are up to date
I’ve read online from a variety of sources:- the missing contextual items issue can be caused by a switch toggling itself off in Mac System Settings > General > Extensions > Dropbox—and this is happening in my case
To restore Dropbox contextual menu items I’ve tried:
- multiple reinstallation’s of the Dropbox app
- multiple Mac restarts
- multiple toggles-ON of the switch in Settings > General > Extensions > Dropbox
- lots of online research
- sending an empty test folder from MacBook Pro to Mac Studio. It works
- sending an empty test folder from to Mac Studio to MacBook Pro. It works
- cursingRelated Question
Another twist is that a new Apple File Provider system change moves the Dropbox folder to ~/Library/CloudStorage. Does this mean I should delete the Dropbox folder that lives in my “Users” folder? It’s the folder that is missing the contextual items. But why is the Dropbox folder in that same Users location on the Macbook Pro working as it should?Related Question
- Dropbox menu bar Preferences says my account is eligible to begin using File Provider but I’m hesitant to do so because I don’t understand what it is or how it might help or hinder the behavior of Dropbox. From what I understand File Provider is an Apple thing— and not something Dropbox created or implemented. Should begin using File Provider?Related Question
- it appears that some users can relocate their Dropbox folder onto an external drive, which I would like to do, but doing so appears to come with some limitations— such as, drives needing to be encrypted. Is relocating my Dropbox folder onto an external drive considered safe to do?There are many things about how Dropbox functions I don’t understand and don’t want to understand. I’m paying for the Dropbox service with the understanding that it will safely and reliably store my files with no fuss. Please assist me and anyone else who might read this, to get Dropbox working properly.
Thank You
