Forum Discussion

elixtasy's avatar
elixtasy
New member | Level 2
1 month ago

Dropbox folder right-click options disappeared on macOS Tahoe

Hi there, I've read before that dropbox and macs are not working as seamlessly as they used but all the posts are years old so I wanted to check if that is still a problem or we have a work around it...
desktop
Mac
4thAndFifteen's avatar
4thAndFifteen
New member | Level 2
1 month ago

Dropping a comment here to follow as I am having the exact same issue.

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 month ago

4thAndFifteen​, can you please follow these steps and let me know how it goes?

-Click on the Dropbox icon from your Desktop and quit the application
-Open your Activity Monitor from your Mac Utilities folder
-Force quit out of the instances of the Dropbox application that are running by searching for "Dropbox" in the search bar, then clicking on the "x" force quit icon on the top left
-Re-start Dropbox from the applications folder by double clicking on the Dropbox application
-Click on the Apple icon in the top left of your screen
-Click on "force quit"
-Relaunch the finder

If they don't work for you, I'd also like to know if you're only missing the right-click context menu options from your desktop app, or if you can't see any syncing icons next to your Dropbox files either.

  • 4thAndFifteen's avatar
    4thAndFifteen
    New member | Level 2
    1 month ago

    Thanks, that has partially worked. I can now see the context menu and the syncing icons next to files, but there seems to be certain files that still appear as "online only" even though they are full size files on my drive. The "syncing..." status in the tray menu is also permanently saying "2 secs" and the data it is apparently downloading is constantly changing (both larger and smaller) in size. I've also noticed that even if I close Dropbox completely in the task bar it disappears but continues to run.

    • Nancy's avatar
      Nancy
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      1 month ago

      Glad to hear that did the trick! 

      Can you send me a screenshot of the online-only files that you mention, and a visual of how much space they’re taking up on your device? 

      Is your Dropbox app stuck syncing 2 files, even if you restart your computer? 

      Also, when saying that you closed the Dropbox app and it’s still running, do you mean that you followed these steps to quit it?

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