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Sergo44's avatar
Sergo44
Explorer | Level 3
2 years ago
Solved

Dropbox freezes on Realme 11 pro, after logging in

Hello. I have a new realme 11 pro, and dropbox freeze after login. Look video https://youtu.be/B2GRbKj2Q10?si=VFZOgLUmOlCYv-i0
Mobile
Setting up the apps
  • Walter's avatar
    Walter
    2 years ago

    Hey Sergo44 - sorry to jump in here, but could you try completely uninstalling the app from your device and re-installing it anew?

     

    If you're on the Basic plan, make sure that you're not connecting more than 3 devices to your account as you might hit your account's device limit. 

     

    Should the issue persist, please send us a screenshot of the error or the last screen you can get to.

     

    Thanks so much! 

8 Replies

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  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    2 years ago

    What OS is it using? 

    What version of Dropbox?

  • Sergo44's avatar
    Sergo44
    Explorer | Level 3
    2 years ago
    Phone - Realme 11 Pro, Android 13, stock, all updated. Dropbox - latest from Google Play
  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey Sergo44! Have you tried reinstalling the app? 

     

    Also, if you have time before it freezes, can you try clearing its cache, and then reinstalling?

     

    Let me know how that goes.

  • Sergo44's avatar
    Sergo44
    Explorer | Level 3
    2 years ago

    Hello! Yes, ofcouse I clear cache and try to reinstall app more than one time. I Make bug report it develop section and found some loop

     

    ...
    time="2024-02-22 23:41:48" type=ACTIVITY_PAUSED package=com.dropbox.android class=com.dropbox.android.activity.payment.PaymentSelectorActivity instanceId=170669077 taskRootPackage=com.dropbox.android taskRootClass=com.dropbox.android.activity.DbxMainActivity flags=0x0
    time="2024-02-22 23:41:48" type=ACTIVITY_RESUMED package=com.dropbox.android class=com.dropbox.android.activity.DbxMainActivity instanceId=242089612 taskRootPackage=com.dropbox.android taskRootClass=com.dropbox.android.activity.DbxMainActivity flags=0x0
    time="2024-02-22 23:41:48" type=ACTIVITY_PAUSED package=com.dropbox.android class=com.dropbox.android.activity.DbxMainActivity instanceId=242089612 taskRootPackage=com.dropbox.android taskRootClass=com.dropbox.android.activity.DbxMainActivity flags=0x0
    time="2024-02-22 23:41:48" type=ACTIVITY_RESUMED package=com.dropbox.android class=com.dropbox.android.activity.payment.PaymentSelectorActivity instanceId=102980402 taskRootPackage=com.dropbox.android taskRootClass=com.dropbox.android.activity.DbxMainActivity flags=0x0

    ...


    Full bug report here attached

     

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey Sergo44 - sorry to jump in here, but could you try completely uninstalling the app from your device and re-installing it anew?

     

    If you're on the Basic plan, make sure that you're not connecting more than 3 devices to your account as you might hit your account's device limit. 

     

    Should the issue persist, please send us a screenshot of the error or the last screen you can get to.

     

    Thanks so much! 

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Glad to heat it's sorted and thanks for keeping us in the loop too Sergo44 

     

    See you around the Community and have a lovely weekend!

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