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Forum Discussion

rcrath's avatar
rcrath
Helpful | Level 6
3 years ago
Solved

dropbox hangs on "starting..." in Manjaro and in Fedora 38

currently on Fedora 38, using dropbox installed from Fedora 38 RPM at https://linux.dropbox.com/fedora/38/x86_64/ Observed behavior: Dropbox hangs on "starting"' Theory: there is something in my Dr...
desktop
Linux
  • rcrath's avatar
    rcrath
    3 years ago

    I got some help from support. The key piece was to run "chattr -R -i ~/Dropbox" which revealed the problem files.  I had created symbolic links from my dotfile settings in .config, .themes, and .local and placed the actual files in dropbox folders so that some of my settings would get backed up to dropbox.  One of the applications put unchangeable files in dropbox and that is what caused the problems. Since I reinstalled fresh, once I was able to find the problem files via chattr and move them out of Dropbox, syncing resumed and is now fixed.  

el-guapo's avatar
el-guapo
Explorer | Level 3
2 years ago
Sadly, I’ve been going back and forth with Support for a week. They appear to be following the same script with me but taking 24 hours or more to provide the next step.

I’m a long time Dropbox customer and like the product but sadly, like for all such services, their support is declining.
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey el-guapo - sorry to hear about this.

 

Could you share your ticket ID so that we can look it up in our system too? 

 

Thanks! 

  • el-guapo's avatar
    el-guapo
    Explorer | Level 3
    2 years ago

    Thanks Walter. Ticket # 23655183

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Thanks for the ticket number el-guapo- I've found it in our system and passed your comments on to the expert who's looking into your case.

     

    They should be getting back to you soon, but please let us know if you have anything else to add in the meantime. 

  • el-guapo's avatar
    el-guapo
    Explorer | Level 3
    2 years ago
    Thanks Walter but Здравко got me going!

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