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jwadley's avatar
jwadley
New member | Level 2
8 years ago
Solved

Dropbox icon greyed out

My DropBox icon is greyed out. I have unistalled and reinstalled with no luck. When I click on the greyed out icon, a box opens and on the bottom left is a circle that states "connecting..." but it n...
desktop
Setting up the apps
  • Jane's avatar
    Jane
    8 years ago
    Hey jwadley, 
     
    Thanks for checking in with us on the Dropbox Forum on this connection message, I hope youā€™re doing well today & Iā€™d like to wish you a wonderful May ahead! 
     
    If I were in your shoes, Iā€™d first check if this is just a network issue, so Iā€™d try to load the Dropbox website & reset my router if I was unable to access Dropbox in both places. 
     
    Following, could you make sure that youā€™ve selected No proxy on your proxy settings? Also, can you make sure you've configured your firewall to work with Dropbox if youā€™re on a working environment and that the domains listed here are allowed or whitelisted? 
     
    Last but not least, Iā€™d suggest disabling any Security/Antivirus programs & giving our offline installer a try (based on your OS):  
     
     
    Once you do, please keep me updated on your results in your next post (Iā€™d also appreciate any visuals or additional troubleshooting youā€™ve done on your own), so that we work on that together as closely as possible. Thanks again & Iā€™m looking forward to hearing back from you on this discussion! 
Calvin N.1's avatar
Calvin N.1
Explorer | Level 3
8 years ago

I too have just strted having this issue. I'm running El Capitan 10.11.6. I can access Dropbos from a browser and  from borwser the acocunt tells me my computer is linked but the app says the computer is not linked ot an account. I have just reinsalled the desktop app justto make sure that was not the problem but no goodcame of it. My Ipad is still linked. the deskto[ with the problem is where I keep my dropbos home folder  so . gulp!

    CN

 

  • Jane's avatar
    Jane
    Icon for Dropbox Staff rankDropbox Staff
    8 years ago
    Hey there (Calvin N.1), thanks a lot for the detailed description! Iā€™ve located your open discussion on our system & I can see that itā€™s currently in our team specialistsā€™ inbox. Iā€™ve also included a copy of your comment here & Iā€™ve made sure to raise your support priority internally, so you can expect a reply on the matter soon. 
     
    I hope that this is-even slightly- helpful to you & please do let me know here in case you need further assistance in any way & Iā€™ll check back with you asap. Thanks & I hope you have a wonderful weekend ahead! 

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