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rodduarte's avatar
rodduarte
Explorer | Level 4
8 years ago

Dropbox in Ubuntu "Dropbox isn't running! Dropbox is already running!"

Dear Dropbox community   I have been struggling with my Dropbox on Ubuntu for a while now. The icon on the system tray had disappeared, but files were still syncing. I tried a couple of things to m...
desktop
ldamico's avatar
ldamico
Explorer | Level 4
8 years ago

Hi Walt3r, thanks for your help! 

 

 

I ran the procedure: 

One thing that happened is this:

leonardo@leonardo-ThinkPad-X270:~$ rm -rf /var/lib/dropbox
rm: cannot remove '/var/lib/dropbox': Permission denied

I solved it using sudo rm -rf /var/lib/dropbox

 

 

Another thing is:

leonardo@leonardo-ThinkPad-X270:~$ rm /etc/apt/source.d/dropbox
rm: cannot remove '/etc/apt/source.d/dropbox': No such file or directory

 

After that, I have installed from .deb, I clicked Dropbox icon, it downloads the software, updates and then tells me Dropbox Start Required: I click Start Dropbox a few times but it is not responsive.

I do find a dropbox process in system monitor which however is in Sleeping status.

After 10mins or so of idleness I closed the window, killed the process, and reopened Dropbox by clicking on the icon. The process restarted but I saw nothing, unfortunately and now in system monitor is in sleeping status. 

 

Should I try to install dropbox-nautilus by sudo apt-get? 

 

 

 

 

 

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
8 years ago

Thanks for keeping me posted Leonardo ( ldamico)!

 

Sorry to hear this persists for you. Maybe try installing the latest build of Qt5? Also, did you check all of my suggestions in my previous communication? Can you make sure that you have all the required libraries for our software to run?

 

Bear in mind that Dropbox uses Qt 5.5, and as such needs the following software to work on desktop environments:

 

  • GTK 2.12 or higher
  • GLib 2.22 or higher
  • Libnotify 0.4.4 or higher
  • Libappindicator 1.0
  • Nautilus 2.30.0 or higher

 

In addition, I have located your support ticket with our team and passed your comments here along to the expert handling your case. They will get back to you with an update on this via email. 

 

Should you need anything else, just let me know!

  • ldamico's avatar
    ldamico
    Explorer | Level 4
    8 years ago

    Hi Walt3r! Thanks for your help, sorry for my incomplete answer: yes, I have checked 1 and 2 from your previous post and it was working. 

     

    I have installed the latest Qt build from their website (downloaded their latest installer following the link from here: http://doc.qt.io/qt-5/gettingstarted.html) 

     

    Upon running: qmake --version

    I get the following output:
    QMake version 3.0
    Using Qt version 5.6.2 in /home/leonardo/anaconda3/lib

     

    So I would be sure that Qt is installed. Perhaps having it in anaconda3/lib could be a problem for the Dropbox installer? 

     

    Thanks! 

    • ldamico's avatar
      ldamico
      Explorer | Level 4
      8 years ago

      Edit: 

      I tried the command line headless installation and I still see 

       

      (dropbox:3633): GLib-GObject-WARNING **: 11:40:41.787: cannot register existing type 'GdkDisplayManager'

      (dropbox:3633): GLib-CRITICAL **: 11:40:41.787: g_once_init_leave: assertion 'result != 0' failed

      (dropbox:3633): GLib-GObject-CRITICAL **: 11:40:41.787: g_object_new_with_properties: assertion 'G_TYPE_IS_OBJECT (object_type)' failed

       

       

      Another thing to note, with regards to my internet line (so firewalls etc..) is that I have another Ubuntu PC connected and Dropbox works very well on that. 

       

       

    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      8 years ago

      Thanks for keeping me posted on this ldamico - how are you today?

       

      Since your case is already being handled by a higher level technician, I would suggest that you waited for their update on this matter via email. 

       

      If there's anything else I can help with in the meantime, do let me know please. Thanks!

      • cfgobel's avatar
        cfgobel
        New member | Level 2
        7 years ago

        Hi,

        I'm having exactly the same problem as ldamico. But on a cleans 18.04 installation. It was working before but without the app indicator. But when I tried to fix the app indicator it stops to work and I came up with the same problem as ldamico.

        I guess things went bad when I installed the Dropbox extension from gnome-shell website. I'm not sure.

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