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jakdawgus's avatar
jakdawgus
Explorer | Level 4
4 years ago
Solved

Dropbox installer (Dropboxinstaller.dmg) fails to launch on Mac OS 12.3.1

Setting up a new MacBook Pro which has a clean install of Monterey. The Dropbox website transmitted a download of the installer (dropboxinstaller.dmg) to my Downloads folder. When I double click it, ...
desktop
Install
  • Jay's avatar
    Jay
    4 years ago

    Hi jakdawgus, thanks for bringing this to our attention.

     

    Could you try downloading the installer from another browser entirely, without any extensions or plugins running?

     

    Keep me updated with any progress.

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hi SDM72, let's jump right into this! 

 

Have you tried the offline installer, by any chance? If not, can you give this a go and let me know? 

 

Also, have you tried downloading using this link directly? 

 

Thanks a bunch! 

Almarine EC's avatar
Almarine EC
New member | Level 2
4 years ago

Hi, I am having the exact same problem with a brand new airbook- much to my dismay. I tried safari, chrome, and directly from the link in the most recent post. Nothing is working! I really need to sync this machine asap! Thanks. -Almarine EC

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hi Almarine EC, let's jump into this real quick! 

     

    Have you tried re-booting your machine, by any chance? 

     

    Do you get any specific errors? What about the offline installer mentioned in my latest reply, have you tried that?

     

    Keep me posted!

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