Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

jakdawgus's avatar
jakdawgus
Explorer | Level 4
4 years ago
Solved

Dropbox installer (Dropboxinstaller.dmg) fails to launch on Mac OS 12.3.1

Setting up a new MacBook Pro which has a clean install of Monterey. The Dropbox website transmitted a download of the installer (dropboxinstaller.dmg) to my Downloads folder. When I double click it, ...
desktop
Install
  • Jay's avatar
    Jay
    4 years ago

    Hi jakdawgus, thanks for bringing this to our attention.

     

    Could you try downloading the installer from another browser entirely, without any extensions or plugins running?

     

    Keep me updated with any progress.

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hi SDM72, let's jump right into this! 

 

Have you tried the offline installer, by any chance? If not, can you give this a go and let me know? 

 

Also, have you tried downloading using this link directly? 

 

Thanks a bunch! 

Seobel's avatar
Seobel
New member | Level 2
4 years ago

I just received a new MacBook Pro running Monterey 12.6

I had the same problem, not able to install the .dmg.

Using Offline Installer (Apple Silicon) worked for me.

Thanks much!

 

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!