Need to see if your shared folder is taking up space on your dropbox đŸ‘šâ€đŸ’»? Find out how to check here.

Forum Discussion

Mkbg's avatar
Mkbg
Helpful | Level 5
3 years ago
Solved

Dropbox iOS app playing audio twice (double); glitch still present after latest UI update

I use Dropbox for audio playback a lot, mostly MP3 files. This audio glitch (explained in more detail below) has been present in the iOS Dropbox app for a long time now. After a recent UI overhaul th...
Mobile
Preview
  • Nancy's avatar
    Nancy
    3 years ago

    Thanks for posting on our Community, Mkbg!

     

    Out of curiosity, have you already cleared the Dropbox app’s cache and reinstalled it on your device? 

     

    If not, can you please give that a go, and let me know if the issue is resolved after that? 

     

    Keep me posted for any updates.

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Thanks for posting on our Community, Mkbg!

 

Out of curiosity, have you already cleared the Dropbox app’s cache and reinstalled it on your device? 

 

If not, can you please give that a go, and let me know if the issue is resolved after that? 

 

Keep me posted for any updates.

Mkbg's avatar
Mkbg
Helpful | Level 5
3 years ago

It's been over a month now since I cleared the Dropbox cache and there have been no more instances of double audio playing. Looks like the issue is resolved. Thanks for your help.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Awesome news Mkbg!

     

    If you need anything else, let me know. 

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!

Recent Discussions