Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

ssemel's avatar
ssemel
New member | Level 2
4 years ago
Solved

"Dropbox keeps stopping" warning when launching app on Android - reinstall did not fix problem

I have a Pixel 4a (5G) running Android 12 with the most current system update (as of March 9, 2022). Dropbox has always worked flawlessly on this phone as well as my previous phones. Yesterday it sto...
Android
Mobile
Setting up the apps
  • ssemel's avatar
    ssemel
    4 years ago

    Solution from Dropbox support: install the updated app, version 270.2.4. Once I did that, the Dropbox app on my Android works normally again.

Debra B's avatar
Debra B
Explorer | Level 4
4 years ago

Yeah, didn't work for me either.

 

I am trying to get a ticket opened via their Twitter support, and I will be researching alternatives.

ssemel's avatar
ssemel
New member | Level 2
4 years ago

Debra B:

 

Best wishes. I will post the solution I receive from DropboxSupport on this thread once I receive it and once it works.

  • ssemel's avatar
    ssemel
    New member | Level 2
    4 years ago

    Solution from Dropbox support: install the updated app, version 270.2.4. Once I did that, the Dropbox app on my Android works normally again.

    • nyardon's avatar
      nyardon
      New member | Level 2
      4 years ago

      Thank you.

      I delinked my pixel4a from Dropbox account, use Dropbox app.  version 270.2.6 (from the app store), relinked my pixel4a, then it works normally now.

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!