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czcante's avatar
czcante
Explorer | Level 4
3 years ago

Dropbox not reading my external drive

I have Window 7 and I uploaded files from an external drive a few months ago with no problem. And it was backing up those files daily with no problems. All of the sudden now Dropbox can’t read the dri...
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Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Thanks for the screenshot, czcante.

 

It seems that the application is still trying to update some files; is syncing stuck on this specific number of files or has it progressed?

 

If you click on your Dropbox icon, then on your initials and then on 'view sync issues', do you see anything?

czcante's avatar
czcante
Explorer | Level 4
3 years ago
The files are still syncing. The file number go up then they go down. Then up and down. It’s like they are in a loop. It has been doing that for 12 hours.
When I go to the “view sync issue”, I do have one file that can’t be sync.
  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi czcante, what happens if you remove that file from your Dropbox folder or account, does it help the rest of the files sync across?

    • czcante's avatar
      czcante
      Explorer | Level 4
      3 years ago
      The file isn’t on my Dropbox folder or account. It’s only on my external hard drive.
      • czcante's avatar
        czcante
        Explorer | Level 4
        3 years ago
        Now it’s not reading my external drive again.
        This is very frustrating. Everything was working fine for the past 5 months and now this. And these files I’m trying to backup are my work files. I manually copied them to another EHD last night for safety. But that takes too long. I really need some help!!

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