Forum Discussion

giobertelli's avatar
giobertelli
Explorer | Level 3
3 years ago

Dropbox on macOS is using too much RAM while just sitting idle

  I checked how much RAM I was using at the moment. The only open apps I have are Safari, HandBrake, Bbedit and Word. Neither of those is using any file hosted on dropbox nor is any app upload...
desktop
Mac
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey there, giobertelli, let's jump right into this! 

 

Do you use the new File Provider version for Dropbox where your Dropbox folder is located in ~/Library/CloudStorage?

 

If you locate your Dropbox folder, and then select Get Info, how many files do you see in said folder? 

 

I'd also suggest you take a look at this Help Center article. 

 

Let me know more, and we'll take it from there!

  • giobertelli's avatar
    giobertelli
    Explorer | Level 3
    2 years ago

    Thanks for the help page, but I had already checked it.

    I'm nowhere near that 300000 file amount, also because I'm on a free account.

     

    About the Dropbox folder in ~/Library/CloudStorage:

    298.409.100 bytes (298,7 MB on disk), 136 items

     

    Current Dropbox RAM usage: 363,6 MBs... It's currently the highest RAM user on my PC at the moment.

    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Hey giobertelli - sorry to jump in here, but did you reboot your computer since you first noticed this?

      • giobertelli's avatar
        giobertelli
        Explorer | Level 3
        2 years ago
        Hello, I’ve rebooted the Mac and it still using more than 300MBs of RAM
  • dandid's avatar
    dandid
    Helpful | Level 7
    2 years ago

    Mines currently using 8.42Gb! or ram. I dream, of 300mb only. WTH is going on with this app? I'm on a Macbook Pro M3Pro

    • dandid's avatar
      dandid
      Helpful | Level 7
      2 years ago

      I'm now dreaming of 8.42gb 😂, mines at 29.47Gb currently WTH is it doing? don't tell me to upgrade as you know us mac users are all going to leave dropbox as soon as we cant use external drives anymore... 

      • Hannah's avatar
        Hannah
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Hey dandid, sorry to hear that.

        Have you checked this article with some possible reasons why this might be happening?

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