Forum Discussion

giobertelli's avatar
giobertelli
Explorer | Level 3
3 years ago

Dropbox on macOS is using too much RAM while just sitting idle

  I checked how much RAM I was using at the moment. The only open apps I have are Safari, HandBrake, Bbedit and Word. Neither of those is using any file hosted on dropbox nor is any app upload...
desktop
Mac
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi from me as well, giobertelli! Out of curiosity, did you see an increased CPU usage by Dropbox, after your desktop app was updated to Dropbox for macOS on File Provider (when your local Dropbox folder was moved under ~/Library/CloudStorage basically)?

 

Can you also clarify what’s the current syncing status of your Dropbox app?

giobertelli's avatar
giobertelli
Explorer | Level 3
2 years ago

Hello, no I've not noticed any CPU usage problem. In Activity Monitor it's currently using 0,2% of CPU, with a CPU time of 14,83 (I rebooted around an hour ago). RAM usage is still more than 300 MBs as it was in the last days. Don't know about the files being moved Library/CloudStorage as I've restarted using macOS after a few years on Windows only a month ago, so when I installed Dropbox files were already in Library/CloudStorage AFAIK.

 

Since I logged in a month ago and I only have a Basic account the files are currently saved on my hard disk space and have been synced a month ago. So the app is supposedly using that much RAM by just sitting idle.

 

Btw, please reconsider the Basic plan as being a local only service on desktop instead of giving access to files on demand! What's the purpose of having a cloud space if I have to keep files on my hard drive? 😅

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey giobertelli - sorry to jump in here, but could you try the latest version of the app from this page and let us know if the issue persists after rebooting your device and quitting and relaunching the desktop app?

    • giobertelli's avatar
      giobertelli
      Explorer | Level 3
      2 years ago

      Hello. I've updated the app. Unfortunately it's still using around 300 MBs of RAM even on version 189.4.8395

      • Hannah's avatar
        Hannah
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        What's the current sync status of the app, when you hover over the Dropbox icon, giobertelli?

         

        Do you see any difference when all your other apps are closed?

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