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SGalbraith's avatar
SGalbraith
Explorer | Level 4
7 years ago
Solved

Dropbox options no longer showing when right clicking in macOS Finder (Mojave)

Similar to the other user who is having this problem on windows, sometime ago (I don't remember when), the dropbox options that appear when you right click a file (of particular use for me was Create...
desktop
Setting up the apps
  • Walter's avatar
    Walter
    7 years ago

    Hey there SGalbraith - sorry to hear about this; could you provide a screenshot of the app's exact status as shown on the app at the moment?

    In the meantime, you can try relaunching Finder by using the following steps:

    -Save any files that you have open and close any applications
    -Click on the Apple icon in the top left of your screen
    -Click on "force quit"
    -Relaunch the Finder.

    Let me know how it goes!

MWREsq's avatar
MWREsq
New member | Level 2
7 years ago

I had this issue and found the answer in System Preferences >> Extensions >> All.  There I checked the box next to Dropbox > __ Finder Extensions.  

Rafe's avatar
Rafe
Explorer | Level 4
7 years ago

I can't find the extension for dropbox, but only a checkbox for OneDrive, other than reinstall the Dropbox( not working), any suggestion? I use the Mojave and the latest version of Dropbox and the iMac is a brand new setup.

  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    7 years ago

    Hey MWREsq, welcome to the Dropbox Community. Thanks for letting us know what did the trick for you - great work on the troubleshooting!

    Also, Rafe, thanks for reaching out to us about this. Could you please confirm for us what the Dropbox icon reads when you hover over it on your menu bar? 

    Keep us posted!

    • Rafe's avatar
      Rafe
      Explorer | Level 4
      7 years ago
      Thanks Lusil,
      The screen is same as SGalbraith
      Missing share option with right click.
      Dropbox Finder Integration option is missing, but I can see OneDrive Finder Integration option at the same place.
      Can I manually add this extension?
      Reinstall ,not clean install, or force quit finder won't help.

      I have a MacBook Air have no problem with my same account.

      • Daphne's avatar
        Daphne
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        7 years ago

        Thanks for getting back to us with your update Rafe!

        Can you please just let me know what the current sync status of your desktop app is showing?

        Let me know what you find - cheers!

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