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hanskfroschauer's avatar
hanskfroschauer
Helpful | Level 5
4 years ago

Dropbox Passwords doesn't sync logins between devices?

I use Dropbox Passwords on 4 devices. My iPhone and my 'old' Macbook Pro, where everything syncs and works, and my iPad and my new Macbook Pro, where nothing is synced. Both just show me the 'Start adding accounts' screen. I've been through a looong list of measures with chat support, but nothing has solved this so far.  Has anybody else experienced something similar? And maybe even found a potential solution?

Dropbox Passwords
Mobile
Setting up the apps

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  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    10 months ago

    Thanks for these screenshots, ghettomuppet, as well as for taking the time to log a new ticket again. 

    Since you’re still having an issue doing so, we can go ahead and log one for you instead. Can we contact you to the email address you see linked to your Community profile here?

  • ghettomuppet's avatar
    ghettomuppet
    New member | Level 2
    9 months ago

    Yes. And it's the address associated w/ the passwords (sorry, I just saw this reply never went through).

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    9 months ago

    Hi ghettomuppet, I just sent you an email.

    I'll be happy to see you there, and continue troubleshooting with you. Thanks!

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