Forum Discussion

rexqhl's avatar
rexqhl
New member | Level 2
9 months ago

Dropbox Plus - having troubling signing into my account when using Android devices.

I have multiple devices currently linked to my Plus account - 8 currently - but new devices especially Android are having trouble logging in. Either states user info invalid or it won't accept the 6-...
Android
Install
Mobile
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
9 months ago

Hey rexqhl, let's jump right into this!

Is this behavior consistent with all your Android mobiles? 

It sounds like this might be a connection issue, since we don't have any relative settings, but we'll need to dig a little deeper. Do all of the phones use the same network by any chance?

Also, does this happen when you try to sign into the mobile app, or the local browser on your Android?

Let me know more, and we'll take it from there!

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