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Forum Discussion
Dropbox removed files from my vault
I set up my Vault folder about a couple of months ago. I used it to back up about 100 - 200 GB of data from my old computer. Today I log into Vault and it had me set up a PIN again (?) and when I acc...
Hannah
Dropbox Community Moderator
Dropbox Community ModeratorHey Marizon, thanks for the nudge here.
We really appreciate your feedback on how the Vault works, I'll make sure your comments are passed along to our team.
About the moving/copying situation, can you please first tell me how you initially added the folder into your vault?
Did you use the Dropbox folder on your computer? And did you move it to your vault with drag and drop?
And also, before the folder was moved to your vault, was it saved in your Dropbox or another location on your computer?
Because the way vault works, if you add a Dropbox file/folder to your vault, it’s removed from its original location in Dropbox and added to your vault.
You can see more info about adding files to your vault here.
Hi Hannah (EDIT: Hannah),
#1:"About the moving/copying situation, can you please first tell me how you initially added the folder into your vault?"
— I added the folder into the Vault on the Finder platform (on OSX) by dragging the folder into the Vault icon.
#2: "Did you use the Dropbox folder on your computer?"
— This might get confusing, so I'll answer it seperatly to 1: I think these two questions were answered with the first one, but in case you were asking if the folders / all data had to be uploaded to Dropbox first, then the answer is no. All data have already been uploaded to Dropbox, most of them already years ago (my important certificate is one of them).
#3: "And did you move it to your vault with drag and drop?"
- Yes, I did. As mentioned in #1
#4: "And also, before the folder was moved to your vault, was it saved in your Dropbox or another location on your computer?"
— As clarified in #2: all my data was in Dropbox, and they are also in a folder on my computer called "Dropbox", as the desktop app automatically names its working directory folder.
New insight: Even after 4 days, my missing data on the OSX has not returned. Albeit the data still being visible (and downlaodable) from the browser application of Dropbox Professional.
- Jay
Hi Marizon, thanks for the information, I'd recommend getting in contact with the support team directly for further assistance on this matter.
Once you get a ticket ID from the automated response, please let me know the number here so I can locate it in our system.
