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I want to remove my files from Dropbox
can someone please advise how i can lodge an official complaint to dropbox , as i am getting no satisfaction via the chat option
Is the file marked as Available Offline before you try to move it out of the Dropbox folder? If it's an Online-only file, you might be copying the place-holder file and not the actual file. Right-click a file (or many files, or a folder) and select Make available offline. Give it time to sync and wait until you see a green check mark on the file(s) before you try to move it out of the local Dropbox folder.
The message about copying or moving without the file's properties can usually be ignore. It just means that there's some extended metadata stored with the file that can't be stored on whatever drive you're copying it to and will be lost. This has nothing to do with the actual data in the file. It only refers to extended metadata.
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- Walter
Dropbox Community Moderator
Hi there Robert Paterson, sorry to hear about this.
Could you let us know some additional information about the issue you're facing so that we can assist further?
As for your chat interaction with our support team, could you share your ticket ID so that we can look it up in our system?
Thanks!
- Mark
Super User II
Simply put. You cant. There is no such escalation procedures of systems, unfortunately.
Yes. Aware its madness. However, this is from experience 😞
i have has 4 chats but only 3 ticket nos 22501740 ,22502470 and 22502835 , and still no resolution so far
all i want to be able to do is export my data from drop box with no ties to drop box , but it looks like that is impossible , and no one has a solution , effectively your are holding me to ransom, if i want access to my data, i have to keep paying a subscription , that is not on , i have had drop box for years with no issue but drop box is clogging my laptop with storage issues , son i have decided i an going to take my data off drop box , and anything you try to remove wont work , but i can share it no problem and it works ok on drop box , surely their is a easy way to remove from drop box , i am still waiting on a answer , you can put it on in seconds , but don't look to get it off with no ties to drop box , please prove me wrong as technical support have so far not resolved my issue we are 8 hours in with no solution
i am verry disappointed with the whole experience , the company needs to support its product and why lock my files
- Mark
So what exactly is the issue?
Dropbox is a folder on your machine like any other. Simply make sure everything is 'available offline' and drag it out of the Dropbox folder if you want - same as you'd do on any other folder etc. Theres nothing else to do.
- When we try that it comes up telling me the properties can’t be transferred over which renders the file useless , it works on drop box and if I share it on drop box it works , the file does not work when you export it to non drop box source , it does no matter what the file is it won’t work
- Rich
Is the file marked as Available Offline before you try to move it out of the Dropbox folder? If it's an Online-only file, you might be copying the place-holder file and not the actual file. Right-click a file (or many files, or a folder) and select Make available offline. Give it time to sync and wait until you see a green check mark on the file(s) before you try to move it out of the local Dropbox folder.
The message about copying or moving without the file's properties can usually be ignore. It just means that there's some extended metadata stored with the file that can't be stored on whatever drive you're copying it to and will be lost. This has nothing to do with the actual data in the file. It only refers to extended metadata.
- What you have suggested is spot on if it works, that is what drop box support have been trying to get to work but have not found a solution.when you export the file it does not work , what I have just been trying is to do an export from the web page and I have found that works , but only 1 file at a time , I will be their till next year at this rate .thanks for the reply. I still don’t see why it’s that hard to remove a file or files . In my case it’s all of my files over all of those years
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