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I want to remove my files from Dropbox
can someone please advise how i can lodge an official complaint to dropbox , as i am getting no satisfaction via the chat option
Is the file marked as Available Offline before you try to move it out of the Dropbox folder? If it's an Online-only file, you might be copying the place-holder file and not the actual file. Right-click a file (or many files, or a folder) and select Make available offline. Give it time to sync and wait until you see a green check mark on the file(s) before you try to move it out of the local Dropbox folder.
The message about copying or moving without the file's properties can usually be ignore. It just means that there's some extended metadata stored with the file that can't be stored on whatever drive you're copying it to and will be lost. This has nothing to do with the actual data in the file. It only refers to extended metadata.
Rich
Super User II
Super User IIIs the file marked as Available Offline before you try to move it out of the Dropbox folder? If it's an Online-only file, you might be copying the place-holder file and not the actual file. Right-click a file (or many files, or a folder) and select Make available offline. Give it time to sync and wait until you see a green check mark on the file(s) before you try to move it out of the local Dropbox folder.
The message about copying or moving without the file's properties can usually be ignore. It just means that there's some extended metadata stored with the file that can't be stored on whatever drive you're copying it to and will be lost. This has nothing to do with the actual data in the file. It only refers to extended metadata.
What you have suggested is spot on if it works, that is what drop box support have been trying to get to work but have not found a solution.when you export the file it does not work , what I have just been trying is to do an export from the web page and I have found that works , but only 1 file at a time , I will be their till next year at this rate .thanks for the reply. I still donât see why itâs that hard to remove a file or files . In my case itâs all of my files over all of those years
- Rich
It really isn't difficult at all, which makes me think there's a problem with your computer or your installation, or there's some step not being followed.
As long as you have the Dropbox application installed and it's syncing your files, you have all your files marked as Available Offline, and you've given everything time to sync, it's as simple as moving the files out of the Dropbox folder to another location on your computer.
- I have removed drop box ,,restarted my pc and reinstalled, let it sync and tried it again and it still wonât work , I have given up for the day 10 + hours and still not resolved , letâs see if drop box come crack with a solution in the next few days , their has to be an easy fix I have even offered to show them via Microsoft teams what is happening , they have not took up the offer , they may change their mind and I hope they do
- Hannah
Dropbox Community Moderator
Hey Robert Paterson, I'm sorry to see that you are not having a great experience with out support team.
I wanted to let you know that I've passed your comment along to our team about this and I've also raised the priority of your tickets, so that they are handled the soonest possible.
In the meantime, can you please clarify if your issue is related to Dropbox backup?
Is it about desktop files automatically backed up to Dropbox, or files that you manually added to your Dropbox folder?
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