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witsend's avatar
witsend
Helpful | Level 5
7 years ago
Solved

Dropbox stopped working on Ubuntu 18.04 LTS; advanced re-install did not help

Hi, I have been using DB for years; these days, I use it to sync files across 3 computers; all of them with a different version of Ubuntu Linux. On two of these computers, DB works great. However, o...
Install
  • Здравко's avatar
    Здравко
    7 years ago

    Hi twometers,

    If you can't open Dropbox's site then the application can't be able to link any account and the problem isn't in Dropbox application, definitely, neither Ubuntu (not as a system, but can be some settings). Can you access some other (non company, external) site? You have to solve the network problem initially (wherever it is).

    Hope this gives some direction. :wink:

Здравко's avatar
Здравко
Legendary | Level 20
7 years ago
witsend wrote:

* tried to install an older version, as suggested somewhere (sorry, can't find the corresponding ticket any more)

Hi witsend,
Did you "freeze" installed build before launch? If not, Yes, automating update follows!
Hope this casts some light. :wink:

  • witsend's avatar
    witsend
    Helpful | Level 5
    7 years ago

    Fiona: I don't use an antivirus (like most Linux users), I did not change anything recently regarding a firewall, etc. Again Dropbox just stopped working on one computer of the two I have at home.

    Здравкo: Thanks, but this did not work either. Specifically:

    1. I did an *advanced* re-install.

    2. I installed that old version (79.4.143). (I locked the folder as you said.)

    3. When I ran dropboxd, the script just hanged.

    After a few minutes, I did Ctrl-C, and rebooted, but same as before. Dropbox is "connecting", but is not linked to my account (and never ask me what is my account). The version is still 79.4.133.

    Should I try with an even older version, maybe?
    Witsend

     

    • Fiona's avatar
      Fiona
      Icon for Dropbox Staff rankDropbox Staff
      7 years ago

      Thanks for trying our suggestions. I understand this will need a device specific investigation. 

      Can I create an email communication with the email associated with your Community profile witsend? Thanks. 

      • witsend's avatar
        witsend
        Helpful | Level 5
        7 years ago

        sure! Thanks for looking into this.

    • Здравко's avatar
      Здравко
      Legendary | Level 20
      7 years ago

      Are you sure "~/.dropbox" folder is removed? If not, before launch dropboxd, try (while older version still locked):

      dropbox stop
rm -rf ~/.dropbox
      dropbox start

      Can you see now dropbox asking for account linking?

      • witsend's avatar
        witsend
        Helpful | Level 5
        7 years ago

        I am 99% sure, since I did an "advanced re-install" (where you are supposed to delete both ~/.drobpox and ~/.dropbox-dist first).

        But I'll double check tonight (when I have access to my home computer).

        BTW, account linking is prompted through a pop-up window, right? Is there any way to do it manually? (editing a config file, or running some command from the CLI).

         

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