Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

witsend's avatar
witsend
Helpful | Level 5
7 years ago
Solved

Dropbox stopped working on Ubuntu 18.04 LTS; advanced re-install did not help

Hi, I have been using DB for years; these days, I use it to sync files across 3 computers; all of them with a different version of Ubuntu Linux. On two of these computers, DB works great. However, o...
Install
  • Здравко's avatar
    Здравко
    7 years ago

    Hi twometers,

    If you can't open Dropbox's site then the application can't be able to link any account and the problem isn't in Dropbox application, definitely, neither Ubuntu (not as a system, but can be some settings). Can you access some other (non company, external) site? You have to solve the network problem initially (wherever it is).

    Hope this gives some direction. :wink:

Fiona's avatar
Fiona
Icon for Dropbox Staff rankDropbox Staff
7 years ago

Thanks for trying our suggestions. I understand this will need a device specific investigation. 

Can I create an email communication with the email associated with your Community profile witsend? Thanks. 

witsend's avatar
witsend
Helpful | Level 5
7 years ago

sure! Thanks for looking into this.

  • Fiona's avatar
    Fiona
    Icon for Dropbox Staff rankDropbox Staff
    7 years ago

    I emailed you witsend! Thank you for your time on this. 

    Also please take a look at Здравко's suggestion here and add any results here if you wish. This will be a great help for other users reading the thread. 

    Talk to you soon via email! :envelope:

    • corktowner's avatar
      corktowner
      Explorer | Level 3
      7 years ago

      I have been Dropbox for years on Ubuntu however I cannot get the client to run on my system anymore. I have attached the terminal output when attempting to start Dropbox.

      • corktowner's avatar
        corktowner
        Explorer | Level 3
        7 years ago
        apt-get install libatomic1

        Worked for Ubuntu 18.04.

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!